After-Sales Service & Support

SB Labs creates a long-term success roadmap with its comprehensive after-sales support, which covers root cause analysis, repair and rework, maintenance, field replacements, and product lifecycle management.
after sales service about us

Reliable Support. Long-Term Success.

Electronics and magnetic components are not just a manufacturing and selling business. The devices malfunction when placed in unfavourable conditions. Even when they are not in use for long, they can go out of order. To help you with that, SB Labs has brought dependable after-sales support. We offer tailored services such as diagnostics, preventive maintenance, repair or rework, firmware upgrades and full system refurbishment for your electronics and magnetic components.
Every service, from batch rework to field replacements, is backed by quality control and strict turnaround commitments, so your SLAs are protected at all times. What's more, our fast response times and real-time support systems ensure that your installed base remains productive at all times. There are no delays or hassle.
SB Labs is not just a company that makes electronics or magnetic parts; we are your reliable partner who helps your technology work well today and in the future. Our expert team manages Return Merchandise Authorisation (RMA), tracks failure patterns, and implements engineering changes to stop issues from happening again. It means your peace of mind is our priority.

Comprehensive After-Sales Capabilities

after sales service 1
Repair & Rework
  • Component-level repair
  • Solder rework
  • Connector repairs
  • Enclosure fixes
  • Cosmetic touch-ups
after sales service 2
Warranty Support
  • Ticket intake
  • RMA approvals
  • Advance replacements
  • Root cause analysis
  • Corrective actions
after sales service 3
Calibration & Upgrades
  • Sensor calibration
  • Firmware updates
  • Feature enablement
  • Parameter tuning
  • ECO implementation
after sales service 4
Field Service Support
  • Swap programs
  • Spares logistics
  • Site diagnostics
  • Install support
  • De-install support
after sales service 5
Failure Analytics
  • Pareto analysis
  • DPPM tracking
  • CAPA reporting
  • Reliability trends
  • Feedback loops
after sales service 6
Installation & Commissioning
  • On-site setup
  • System calibration
  • Firmware loading
  • Functional validation
  • User training
Expert After-Sales Support, Strengthen Product Uptime!
Contact us to learn how our after-sales services can protect your investment and enhance your brand.
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What Makes Us Different?

Where We Add Value:

electronics across sectors 4
IoT & Smart Meters
electronics across sectors 13
EV chargers & Controllers
electronics across sectors 14
Magnetic Assemblies
electronics across sectors 19
Consumer Durables
electronics across sectors 12
Automotive Electronics
electronics across sectors 20
Telecom Sector Equipment